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Frequently Asked Questions

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What to do for a dental emergency?
Are amalgam (silver) fillings safe?
Can dentist write off insurance co-payment?
I have dental insurance. How does that work with my account payment?
When do I bring my child for his/her first dental visit?
 
What to do for a dental emergency?
  Our office is open Monday to Friday 8:00am to 8:00pm and Saturday 8:00am to 2:00pm. Please call the office during these hours. Every effort will be made to accommodate you immediately.  If after hours, please call 
  • Dr. Ling at (519) 753-1927
  • Dr. Ferrao at (519) 752-3999,
  • Dr. (Arsenault) Gravett at (519) 759-7053, or
  • Dr. Zaki at (519) 421-2167. 

If you cannot reach any of the doctors, please go to Emergency at the Brantford General Hospital (519) 752-7871, where a dentist is on call.

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Are amalgam (silver) fillings safe?
  Amalgam has been used as a filling material for almost 200 years. The is no scientific evidence that there is a health risk, unless you have an allergy. In the last 10 years, tooth colour composite fillings are gaining popularity, as the fillings closely match the colour of the teeth. We do NOT recommend routinely removing our patients' good amalgam fillings and replacing them with composite fillings. We believe this is unnecessary, and may result in more problems. We are using more composite filling materials when needed. The choice of filling materials is a personal matter between you and your dentist. Please talk to us about it. 
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Can dentist write off insurance co-payment?
  It is against the law (insurance fraud) for you or your dentist to conspire to avoid paying the co-payment. This practice is considered professional misconduct and a dentist can lose his/her license for it. By law, a claim made to an insurance company must be an accurate description of services rendered and fees charged. This is why you are required to sign the claim form. Your dentist is required by law to do due diligent and collect the co-payment from you. 
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I have dental insurance. How does that work with my account payment?
  We welcome dental insurance. We'll assist you to get reimbursed from your dental plan. Your insurance coverage is a contract between you and your insurance company, not between your insurance company and us. We treat you as a patient based on your interest. As a patient you authorized us for treatment, and your are responsible for payment. We have many financial options available to you.
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When do I bring my child for his/her first dental visit?
  We like to see your child before he/she has a dental problem.  The first visit should be fun and foster a trusting relationship.  It is a show-and-tell get acquainted visit.  Your child needs to know that we are there to help him/her before your child needs dental work.  Generally speaking, when a child has all the primary teeth in place, usually around age 2, is a good time for first visit.  Depending on the child, first cleaning and check up appointment can follow later.
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